【NOC-2282】2282-用户支持技术人员
2282-用户支持技术人员
2282 User support technicians
综述---新新源移民:
用户支持技术人员,为在计算机硬件、计算机应用、通信软件方面遇到问题的计算机用户,提供一线技术支持(新新源移民)。他们受雇于计算机硬件制造和零售商、软件开发商、电话服务中心和私营企业或公共单位的信息技术单位。也可以受雇于独立的技术支持公司或者自雇。
Technicians in this group provide first-line technical support to computerusers experiencing difficulties with computer hardware and with computerapplications and communications software. They are employed by computerhardware manufacturers and retailers, software developers, in call centres andin information technology units throughout the private and public sectors.Technicians in this group are also employed by independent technical supportcompanies or they may be self-employed.
ExampleTitles示例职位-新新源移民
analyst, systems technical support—系统技术支持分析师
call centre agent – technical support—呼叫中心代表(技术支持)
client support representative – systems—客户支持代表(系统)
computer help desk representative – systems—计算机帮助台代表(系统)
computer help desk supervisor—计算机帮助台主管
hardware installation technician—硬件安装技术人员
hardware technical support analyst—硬件技术支持分析师
help desk agent, technical—帮助台技术代表
help desk analyst – systems—帮助台系统分析师
help desk supervisor, computer—计算机帮助台主管
help desk technical agent—帮助台技术代表
help desk technician—帮助台技术人员(新新源移民)
installation technician, hardware—硬件安装技术人员
installation technician, software—软件安装技术人员
PC (personal computer) support analyst—PC支持分析师
software installation technician—软件安装技术人员
software technical support analyst—软件技术支持分析师
supervisor, technical support—技术支持主管
systems support representative—系统支持代表
systems technical support analyst—系统技术支持分析师
technical help desk agent—技术支持代表
technical support analyst – systems—系统技术支持分析师
technical support supervisor—技术支持主管
user support technician—用户支持技术人员
主要岗位职责-Mainduties-新新源移民
用户支持技术人员执行部分或全部如下岗位职责:
--通过电子和当面方式,和计算机使用者沟通,确定问题所在,并形成问题文档;
--查阅用户手册、技术手册和其他文档,研究和实施解决方法;
--模拟和再造用户遭遇的技术问题;
--就确定的问题,为用户提供指导和相关培训;
--就确定的问题,为用户提供商业系统、网络和因特网技术支持;
--为方便其他技术支持分析师使用,收集、组织和维护问题和对策日志;
--参与应用和其他软件的再设计;
--可能监督组里其他成员工作;
User support techniciansperform some or all of the following duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
雇佣要求-Employmentrequirements-新新源移民
Completion of a college program in computer science, computer programming or network administration is usually required.
College or other courses in computer programming or network administration are usually required.
Certification or training provided by software vendors may be required by some employers.
Additionalinformation
Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.
其他分类Classifiedelsewhere—新新源移民
Computer network technicians (2281)
Computer programmers and interactive media developers (2174)
Information systems analysts and consultants (2171)
Information systems testing technicians (2283)
相关链接:---新新源移民(www.newnewland.com)
(1)新西兰技术移民评分标准
(3)澳洲技术移民评分标准
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