3131—ICT支持技术人员

UNIT GROUP 3131 ICTSUPPORT TECHNICIANS

综述---新新源移民：

ICT支持技术人员，为计算机基础设施和网络技术的布局和维护、技术问题的诊断和解决方案提供支持服务。

ICTSUPPORT TECHNICIANS provide support for the deployment and maintenance ofcomputer infrastructure and web technology and the diagnosis and resolution oftechnical problems.

技能水平---新新源移民：

大部分该组职业具有AQF Associate Degree,Advanced Diploma or Diploma (ANZSCO SkillLevel 2)、NZRegister Diploma (ANZSCO Skill Level 2)及以上相适应的技能水平。至少3年相关工作经验可以替补学历的不足。可能需要注册或执照。

IndicativeSkill Level:
Most occupations in this unit group have a level of skill commensurate with thequalifications and experience outlined below.

InAustralia:

AQFAssociate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZRegister Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendorcertification may substitute for the formal qualifications listed above. Insome instances relevant experience may be required in addition to the formalqualification.

主要职责—新新源移民：

--确定软件和硬件需求，提供问题的解决方案；

--回应软件和硬件的咨询问题；

--调试存在的程序，满足用户需求（新新源移民）

--安装和下载适当的软件；

--确保应用程序和设备有效使用；

--实施计算机网络；

--设计和维护网站；

--维修和替换外围设备，比如终端、打印机和调制解调器。

--可能在CALL CENTRE工作；

TasksInclude:

determiningsoftware and hardware requirements to provide solutions to problems

respondingto inquiries about software and hardware problems

adaptingexisting programs to meet users' requirements

installingand downloading appropriate software

ensuringefficient use of applications and equipment

implementingcomputer networks

designingand maintaining websites

repairingand replacing peripheral equipment such as terminals, printers and modems

maywork in a call centre

Occupations—新新源移民:

313111 HardwareTechnician—硬件技术人员
313112 ICT Customer Support Officer –ICT客户支持人员
313113 Web Administrator –网络管理员
313199 ICT Support Technicians nec—其他ICT技术支持人员

313111 HARDWARETECHNICIAN –硬件技术人员

总述—新新源移民：

通过安装、配置、测试、排故和维修硬件，支持和维护计算机系统和外围设备
Supports and maintains computer systems and peripherals by installing,configuring, testing, troubleshooting, and repairing hardware.

SkillLevel: 2

相关title—新新源移民;

无

313112 ICT CUSTOMERSUPPORT OFFICER –ICT客户支持人员

总述—新新源移民：

在计算机基础设施的布局和维护以及技术问题的诊断和解决方案中，提供支持、教育和指导。可能工作在call centre。

Providessupport, education and guidance in the deployment and maintenance of computerinfrastructure and the diagnosis and resolution of technical problems andissues. May work in a call centre.

SkillLevel: 2

相关title—新新源移民;

ICT Help Desk Officer –ICT前台支持
ICT Help Desk Technician –ICT帮助台支持
Systems Support Officer—系统支持人员

Network Support Technician–网络支持人员
Operator Command Support Systems (Army)—操作指令支持系统（军队）

313113 WEBADMINISTRATOR –网络管理员

总述—新新源移民：

设计、建造和维护网站，提供网站技术解决方案；

Designs,builds and maintains websites, and provides web technology solutions andservices.

SkillLevel: 2

相关title—新新源移民;
Web Master—网络管理员

313199 ICTSUPPORT TECHNICIANS NEC—其他ICT支持技术人员

总述—新新源移民：

其他ICT支持技术人员

Thisoccupation group covers ICT Support Technicians not elsewhere classified.

SkillLevel: 2

相关title—新新源移民;

Occupationsin this group include:

Applications Packager –应用程序packager
Computer Systems Technician –计算机系统技术人员
Telecommunications Computer Systems Technician—电信计算机系统技术人员